The Boulder Medical Center’s Release of Records desk can help you obtain or send copies of your medical records.

Main Location: BMC–Broadway

2750 Broadway, Boulder 80304

3rd Floor

Main Number: 303-440-3135

Click here for additional location information

E-mail: releaseofrecords@bouldermedicalcenter.com

Please Note: E-mail with your Personal/Private Health Information does not go to a protected site.

Office Hours: 8:30 AM - 4:30 PM Monday - Friday, Closed Saturday & Sunday.

*However, there is also a Medical Records Department at BMC-Avista.  Office hours for this location are 8:00 AM-4:00 PM Monday-Friday, Closed Saturday & Sunday.  They can be reached at 303-666-2713.

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Boulder Medical Center uses a document processing company called HealthPort to supply copies of all of our medical records when requested and authorized. The following questions and answers have been provided by HealthPort.

The Boulder Medical Center will send one, current year’s medical records directly to a physician’s office at no cost to you. If you are requesting medical records for personal use, insurance applications, etc. there will be a charge as shown under “How much does HealthPort charge for its services”. Should your physician require additional records outside the current year’s record, please have the physician or nurse contact our medical records department at 303-440-3135.

In order to have your medical records released or obtained by the Boulder Medical Center a Release of Record form must be completed and signed by the requesting party or their legally authorized representative. This form can be printed from this site and mailed or faxed to 303-449-9380. Please be sure to complete and sign before sending us the form.

Authorization to Release or Obtain Patient Information Form (pdf)

If you would like to have your medical records sent to you electronically please read the electronic delivery explanation letter (listed below) and complete the additional electronic delivery request form to obtain your medical records electronically.

Electronic Delivery Explanation Letter (pdf)

Electronic Delivery Request Form (pdf)

The electronic delivery request form can be faxed along with your authorization to release or obtain patient information form to 303-449-9380.

Please call Release of Records at 303-440-3135 with any questions.

**The link above will open a PDF file when clicked. In order to read this document, you will need to have Adobe Acrobat Reader installed on your computer. The latest version can be obtained here.**

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Who is HealthPort?

HealthPort (formerly Smart Document Solutions) is the world’s largest health document processor. With a team of more than 3,000 employees, HealthPort processes over 20,000 medical record requests daily, which amounts to more than 600,000 pages for well over 5,500 healthcare facilities across the nation.

Why am I being charged for my medical records?

When you request your records, you receive a copy of the original records located in the medical facility. There are many steps taken to provide copies of the medical records, and the process is labor intensive. The records must be located from various places in the facility, the chart then pulled, the records are then selected based on the dates or treatments requested, the authorization is validated, the records are reviewed for legibility and to ensure confidentiality, copies are made of the appropriate pages, each page is replaced in the chart exactly how it was found, the chart must be filed or put back in storage and the package is sent per your request.

How much does HealthPort charge for its services?

The charges for the copies you have requested are usually regulated by each state. In most cases, HealthPort charges less than the allowable rates set forth by state law. Charges are as follows for your records from Boulder Medical Center, pages 1-40 - Free , pages 41 - 100 - $0.50 per page and pages 101 + up - $0.35 per page plus postage if your records are mailed.

How do I pay to receive copies of my medical records?

Upon receipt of your invoice, simply include the bottom portion of the invoice along with your check for the balance due. Your invoice will include a phone number if you choose to pay by credit card. HealthPort accepts Visa and MasterCard only. Please make your checks payable to HealthPort. We will gladly ship your records once payment is received for our services.

If you have any further questions, please feel free to visit the HealthPort website at www.healthport.com or call 1-800-367-1500.