Boulder Medical Center MyChart FAQs

Boulder Medical Center has transitioned to Epic, a leading healthcare technology platform, and introduced MyChart as our new patient portal, replacing NextGen. MyChart offers enhanced features and a streamlined experience for managing your healthcare online.

For a detailed overview of MyChart features, visit our central MyChart Information Page. Below, you’ll find answers to the most recent questions and helpful resources.

What is Boulder Medical Center MyChart?

Boulder Medical Center MyChart offers secure access to your electronic health record and healthcare team. With MyChart, you can:

• • View your test results
  • Communicate securely with your medical care team
  • Schedule or request a medical appointment
  • View your health summary from your electronic health record
  • Check in online for appointments
  • Pay your medical bills

Provider messaging availability: Messaging is available after a patient’s first visit with their provider.

Signing Up | Signing In

How do I sign up for a Boulder Medical Center MyChart account?

• Email: You may receive an enrollment email with a sign-up link. This link is your access to register for a MyChart account.
  • The portal invitation will come from donotreply@bouldermedcenter.com
  • The subject line will say, “Activate your Boulder Medical Center MyChart account today!”
• Online: Didn’t get an email? Complete our online form to request MyChart access (ages 18+).
  • Account verification typically takes a few days.
  • You will receive an email notification once your MyChart access is ready. Please check your email or mail for instructions on verifying your account.
• In Person: Ask your provider’s reception team about signing up during your next appointment.

Can I use my Boulder Community Health (MyBCH) account credentials to log in to Boulder Medical Center’s MyChart?

If you have a MyBCH account at Boulder Community Health, you can log in to Boulder Medical Center’s MyChart using the same username and password from your MyBCH account. Boulder Medical Center is now integrated into the Epic Community Connect program through Boulder Community Health (BCH).

If I have records with another health organization or hospital, can I see those records in MyChart?

You can use your Boulder Medical Center MyChart account to access your health information from other organizations where you and your family have records. Connecting your accounts with participating organizations lets you view allergies, care team information, messages, test results, health issues, visit summaries, medications, and more.

• MyChart: Linking Your Accounts (for mobile devices)
• MyChart: Linking Your Accounts (for desktop)

Can I access a family member’s health record through MyChart?

You can view a family member’s health information by setting up proxy access. This feature allows a parent, guardian, or authorized individual to connect to a family member’s records through their MyChart account. Log in to MyChart and navigate to Profile > Personalize to set this up.

What is proxy access, and who qualifies?

Can my spouse and I share one MyChart account?

No. Due to the sensitive nature of medical information, each adult must establish their own MyChart account.

MyChart Functions

Pay Your Bill

You can securely pay your bills and view your balances through MyChart. However, please contact our business office for services received before September 9, 2024:

Boulder Medical Center
Business Office
2750 Broadway Street
Boulder, CO 80305

303-440-3019

If you don’t yet have a Boulder Medical Center MyChart account, you can request an account to view and pay your bill online.

Update Personal Information

Log into MyChart, hover your cursor over the Profile icon in the top menu, and select Personal Information. For the app, log into MyChart, click the three dots at the top right corner of the screen, and select Account Settings.

Set Notifications

By providing your phone number, you agree to receive text messages from Boulder Medical Center. Message and data rates may apply, and message frequency varies.

To update your preferences:

• Log in to your MyChart account
• Open the Menu by tapping the three lines in the top left corner
• Scroll down to “Settings” and select “Communication Preferences”
• Choose What You Want to Receive

Representing a Family Member

You can only access someone else’s health record with proxy access. MyChart is designed to provide direct access to your health record. Any inquiries about another individual’s information would be logged in your health record, which could compromise your medical care since it wouldn’t appear in the correct health record.

Electronic Paperwork

If your upcoming appointment is eligible for electronic check-in, you can complete tasks such as checking in before your appointment, updating personal, medical, and insurance information, e-signing documents, and answering questionnaires.

Cancellations

Maybe. Depending on the date and time of your next appointment, you might be able to cancel through MyChart. You can do this by going to Visits > Appointments, selecting the appointment from the list, or clicking Details. Then, click Cancel, enter your cancellation comments, and click Confirm Cancellation. Contact your provider’s office for more information about their cancellation policies.

Passwords

You can click the “Forgot password” link on the MyChart sign-in page to reset your password online.

Resources

• Additional MyChart Frequently Asked Questions
• After visiting the MyChart FAQ page, if you have questions about your MyChart account or proxy access, please contact our Health Information Management team at:
  • Email: releaseofrecords@bouldermedicalcenter.com
  • Phone:  (303) 938-4733
• After you submit your question, we will contact you within three business days.